Blog | AutoBuzz

Dec 103 min read

Lifestyle accessories, service plans and dashcams lead the way in upsell enquiry, reports AutoBuzz

The significant volume of enquiries we see come in from customers post-sale just show how much of an under-serviced space this is for upsell

Dec 42 min read

Value-add product sales, what is the one crucial question to ask?

Retail automotive will have one eye on managing performance in what can be a tricky retailing month, as well as having the other on planning

Dec 42 min read

Maximise upsell and bolster used car performance in a shrinking market

“The UK used car market is projected to see only modest growth in the coming years, with transactions expected to rise from 7.4m in 2024...

Jun 182 min read

UNPREDICTABLE SUMMER SET TO TEST ROBUST SALES PROCESS IN RETAIL AUTOMOTIVE

Consistency has to be one of the most powerful elements of an excellent buying experience. Developing, communicating and then...

Jun 53 min read

5 WAYS AUTOBUZZ CAN BOOST RETAILER PERFORMANCE

Whether it’s five months, five weeks or five days, the post-order to pre-delivery phase of the car-buying journey is often over-looked by...

May 234 min read

PX leakage, upsell performance and automation on the priority list for automotive retailers

“I think one of the factors is that there is more time between order take and delivery, which gives customers the option to shop around....

May 12 min read

ROBUST SALES PROCESSES ESSENTIAL TO HANDLE A ‘PUSH’ RETAIL AUTOMOTIVE MARKET

Wyatt was referring to the inevitable swing from ‘pull’ to ‘push’ and the need for retail businesses to be alert to new opportunities

Mar 52 min read

CAR-BUYERS SHOW INCREASING DEMAND TO SELF-SERVE IN THE ORDER TO DELIVERY GAP

Car buyers are most likely to enquire about the likes of service plans, paint protection and accessories just 1.6 weeks after placing order

Feb 232 min read

NEW AUTOBUZZ FEATURE TO HANDLE COSTLY PART EXCHANGE ‘LEAKAGE’ BETWEEN ORDER AND DELIVERY

Understanding the rate at which part-exchange vehicles are ‘leaked’ from new car deals is becoming an essential metric

Feb 72 min read

PAUSE ON GAP INSURANCE CREATES PRIME OPPORTUNITY TO DEVELOP NEW ADD-ON STRATEGY

No GAP insurance, a valuable contributor to car retailer profits for many years, leaves a potential void in revenue streams

Jan 193 min read

EXTENDED LEAD TIMES LEAVE LONG-LASTING LEGACY FOR LUCRATIVE ORDER TO DELIVERY

As our technology has proven, the order to delivery gap that has always existed in a car-buying journey is full of opportunity and pitfalls

Dec 4, 20233 min read

INNOVATIVE TECH TO SERVE UP ‘BEST IN CLASS’ FOR RETAILERS IN 2024

Technical innovation is not the exclusive right of start-ups and agile entities, but those that push boundaries

Nov 30, 20231 min read

INNOVATION AWARD WON BY AUTOCOMMS AT MOTOR TRADER

AutoBuzz wins IT Innovation of the Year (Website Innovation) at the prestigious Motor Trader Awards 2023.

Nov 30, 20231 min read

NEW E-COMMERCE FEATURE: EMPOWER CUSTOMERS DURING ORDER TO DELIVERY

AutoBuzz opportunity to make direct enquiries with the sales team via their personalised WelcomeHub.

Oct 26, 20232 min read

HOW ANALYSING ORDER TO DELIVERY DATA CAN EASE THE BURDEN OF CANCELLED ORDERS

Customer anxiety, once the deposit has been taken, presents a number of challenges for car dealers

Oct 13, 20231 min read

AUTOCOMMS SHORTLISTED FOR PRESTIGIOUS MOTOR TRADER AWARD

AutoBuzz has been nominated for its second industry award of 2023.

Oct 13, 20231 min read

BEST NEW PRODUCT AWARD WINNERS TO ATTEND AM LIVE

The AutoComms Solutions team will be exhibiting at AM Live 2023 on November 9 at the NEC in Birmingham.

Sep 25, 20232 min read

IS ORDER TO DELIVERY THE PERFECT TIME TO EDUCATE DRIVERS ON EV AND LEVERAGE ADD-ONS?

Does Order to Delivery offer dealers a way to give customers value for money and peace of mind on upsells?

Sep 20, 20233 min read

HOW DO DEALERS AVOID LOSING VALUABLE AFTERSALES CUSTOMERS TO HALFORDS?

Has it ever been more important for automotive retail to be at their sharpest in terms of maximising value of each and every customer?

Sep 20, 20233 min read

ORDER TO DELIVERY: 3 LESSONS LEARNED ABOUT THIS UNDER-SERVICED PART OF THE CAR-BUYING JOURNEY

The order to delivery stage of the car-buying journey is rife with possibility for the retail automotive sector