Blog | AutoBuzz

Jun 14, 20222 min read

WHAT IS THE DIFFERENCE BETWEEN ENGAGEMENT AND GENUINE ENGAGEMENT?

You can prod and poke and force a reaction with an email or a WhatsApp message, but at AutoComms Solutions we actually believe in...

Jun 14, 20223 min read

SHOULD YOU CHOOSE DEDICATED, SECTOR-SPECIFIC TECH?

When we started building AutoBuzz as an order to handover communication platform for the automotive industry, we couldn’t have imagined...

May 25, 20221 min read

STAYING IN TOUCH WITH AUTOCOMMS

It’s never been easier to stay in touch with the team at AutoComms Solutions and get early sight of all the content we are producing. You...

May 25, 20221 min read

NEWS: 100K LESS CARS PRODUCED YEAR-ON-YEAR

Almost 100,000 fewer cars were built in the first three months of 2022 compared to last year, the BBC’s dedicated car industry section...

May 25, 20221 min read

NEWS: ELECTRIC CARS WILL NOT ESCAPE THE SUPPLY CHAIN CRISIS

Supply chain disruptions and higher raw material prices are set to hamper the rollout of electric vehicles, report the FT, as demand for...

May 25, 20221 min read

NOT ANOTHER BLOODY DASHBOARD!

You can see the eyes roll in the meeting room when the presentation reaches the ‘dashboard’ stage. “All you need to do is log in, search...

May 25, 20222 min read

FAILING TO MAXIMISE CUSTOMER VALUE DURING ORDER TO DELIVERY: WHAT’S IT COSTING YOU?

The gap between order and delivery is negatively impacting revenue and profit across the UK retail automotive sector. But, is it ok to...

May 18, 20221 min read

AutoBuzz offers automated communication between order and handover, keeping the customer engaged, excited and informed about the imminent...

May 17, 20221 min read

SUPPLY DELAYS PUSH JLR ANNUAL LOSSES TO £450M

Jaguar Land Rover has announced annual losses of more than £450m due to the impact on the ongoing semiconductor shortage and the...

May 17, 20222 min read

HOW TO MAXIMISE CUSTOMER VALUE AT THE CRUCIAL POINT IN THE BUYING JOURNEY

“New car sales continued to fall in April, largely driven by supply side constraints and continued lockdowns in China which have impacted...

May 16, 20221 min read

NEWS: SHORTEST LEAD TIMES ON NEW CARS, REVEALED

Extended lead times owing to global supply issues, mean that the wait for a new car following an order being placed, is getting longer...

May 16, 20222 min read

3 WAYS TO DRIVE A PERSONALISED CUSTOMER EXPERIENCE

We talk a lot about the customer / retailer relationship taking a turn for the worse at point of order, and how there’s little incentive...

May 14, 20223 min read

WHERE IS THE ORDER TO HANDOVER 'EXPERIENCE GAP' HITTING DEALERS THE HARDEST?

To truly understand the size of a problem you need to be in a position to articulate its value, answering one pretty straight forward...

May 6, 20221 min read

PLATFORM UPDATE: NEW REPORTING TOOL RELEASED

AutoComms Solutions has put a new reporting functionality into development so that clients using the platform will be able to get regular...

May 6, 20221 min read

ORDER TO HANDOVER DELAY IS A “GLOBAL ISSUE”

The Canadian Automobile Dealers Association has warned that the order to handover crisis that is leaving customers waiting up to 12...

May 6, 20221 min read

GROUP 1 WARNS CUSTOMERS MUST WAIT UNTIL 2023

Customers ordering certain high end, luxury cars from Group 1 retailers in the UK will have to wait until 2023 to take delivery,...

May 4, 20223 min read

SALES EXECS ARE FROM VENUS, CUSTOMERS ARE FROM MARS

We’ve tried, in many different ways, to capture the challenge that automotive retailers face where extended lead times are concerned, but...

May 3, 20222 min read

WHAT DO CUSTOMERS REALLY WANT DURING THE ORDER TO HANDOVER GAP?

Ever wondered what customers engage with during the order to handover gap when they’re not calling the dealer and demanding an update on...

Apr 28, 20222 min read

WE NEED TO TALK ABOUT ORDER TO HANDOVER: TURNING ON THE LIGHT

Since we started working in retail automotive (which is going back more than ten years now) we’ve been talking about how great it is that...