NEWS: 100K LESS CARS PRODUCED YEAR-ON-YEAR
Almost 100,000 fewer cars were built in the first three months of 2022 compared to last year, the BBC’s dedicated car industry section...
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May 25, 20221 min read
NEWS: ELECTRIC CARS WILL NOT ESCAPE THE SUPPLY CHAIN CRISIS
Supply chain disruptions and higher raw material prices are set to hamper the rollout of electric vehicles, report the FT, as demand for...
May 25, 20221 min read
NOT ANOTHER BLOODY DASHBOARD!
You can see the eyes roll in the meeting room when the presentation reaches the ‘dashboard’ stage. “All you need to do is log in, search...
May 25, 20222 min read
FAILING TO MAXIMISE CUSTOMER VALUE DURING ORDER TO DELIVERY: WHAT’S IT COSTING YOU?
The gap between order and delivery is negatively impacting revenue and profit across the UK retail automotive sector. But, is it ok to...
May 18, 20221 min read
SIGN UP FOR A DEMO TO EXPERIENCE AN AUTOBUZZ ORDER TO HANDOVER
AutoBuzz offers automated communication between order and handover, keeping the customer engaged, excited and informed about the imminent...
May 17, 20221 min read
SUPPLY DELAYS PUSH JLR ANNUAL LOSSES TO £450M
Jaguar Land Rover has announced annual losses of more than £450m due to the impact on the ongoing semiconductor shortage and the...
May 17, 20222 min read
HOW TO MAXIMISE CUSTOMER VALUE AT THE CRUCIAL POINT IN THE BUYING JOURNEY
“New car sales continued to fall in April, largely driven by supply side constraints and continued lockdowns in China which have impacted...
May 16, 20221 min read
NEWS: SHORTEST LEAD TIMES ON NEW CARS, REVEALED
Extended lead times owing to global supply issues, mean that the wait for a new car following an order being placed, is getting longer...
May 16, 20222 min read
3 WAYS TO DRIVE A PERSONALISED CUSTOMER EXPERIENCE
We talk a lot about the customer / retailer relationship taking a turn for the worse at point of order, and how there’s little incentive...
May 14, 20223 min read
WHERE IS THE ORDER TO HANDOVER 'EXPERIENCE GAP' HITTING DEALERS THE HARDEST?
To truly understand the size of a problem you need to be in a position to articulate its value, answering one pretty straight forward...
May 6, 20221 min read
PLATFORM UPDATE: NEW REPORTING TOOL RELEASED
AutoComms Solutions has put a new reporting functionality into development so that clients using the platform will be able to get regular...
May 6, 20221 min read
ORDER TO HANDOVER DELAY IS A “GLOBAL ISSUE”
The Canadian Automobile Dealers Association has warned that the order to handover crisis that is leaving customers waiting up to 12...
May 6, 20221 min read
GROUP 1 WARNS CUSTOMERS MUST WAIT UNTIL 2023
Customers ordering certain high end, luxury cars from Group 1 retailers in the UK will have to wait until 2023 to take delivery,...
May 4, 20223 min read
SALES EXECS ARE FROM VENUS, CUSTOMERS ARE FROM MARS
We’ve tried, in many different ways, to capture the challenge that automotive retailers face where extended lead times are concerned, but...
May 3, 20222 min read
WHAT DO CUSTOMERS REALLY WANT DURING THE ORDER TO HANDOVER GAP?
Ever wondered what customers engage with during the order to handover gap when they’re not calling the dealer and demanding an update on...
Apr 28, 20222 min read
WE NEED TO TALK ABOUT ORDER TO HANDOVER: TURNING ON THE LIGHT
Since we started working in retail automotive (which is going back more than ten years now) we’ve been talking about how great it is that...
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